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Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
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Society of Consumer Affairs Professionals. Website. frankeliason.com. Frank Eliason is an American corporate executive and author. Referred to as "the most famous customer service manager in the US, possibly the world" by BusinessWeek, [1] Eliason is best known for developing the use of social media in the practice of customer relations. [2]
I hung up the phone last summer thinking the Xfinity customer service representative had been really helpful. I needed to make a late payment and take care of the current bill. The rep took my ...
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DirecTV, Comcast and AT&T had several complaints filed against them for double charges, cancellation fees, and unreceptive customer service when people complained about being charged for services ...
Xfinity. Adelphia Communications Corporation: assets acquired by Time Warner Cable and Comcast in 2006. Comcast Entertainment Television (CET) Comcast Television 2 (Michigan) Commuter Cable. ExerciseTV (with Time Warner Cable, New Balance, and Jake Steinfeld) Group W Cable.