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Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S. [27] [28] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [29]
[12] [13] [14] The company has no phone number, and thus no customer support via telephone. [14] Customer complaints range from weeks long waits for porting in/out to complete, SIM/eSIM provisioning issues, loss of service for multiple days, failing to honor promotional deals, and charges to credit cards without services provided. [12] [13] [15]
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