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Early versions of Pivotal CRM employed a proprietary scripting language and development environment, called Pivotal Agents. At the time, Pivotal agents were suitable for customers who did not need programming experience to build and manage business logic in Pivotal, although the development tools were graphical & not always welcomed by developers who preferred to see lines of code on the screen.
Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems
The "Sales and Distribution" (SD) module of SAP R/3 ERP covered functionalities for: Customer management and Product catalog (MM). Pre-sales actions for inquiry, activities and quotation management. Sales order and delivery management; Pricing, tax and billing including credit management; SAP offered its first stand-alone CRM software in 2000.
Sales force automation works with all stages in the sales cycle, from initially entering contact information to converting a prospective client into an actual client. [21] It implements sales promotion analysis, automates the tracking of a client's account history for repeated sales or future sales and coordinates sales, marketing, call centers ...
Sales decision process is a formalized sales process companies use to manage the decision process behind a sale. SDP “is a defined series of steps you follow as you guide prospects from initial contact to purchase.” [1] This method includes planning specific timelines and milestones at the beginning of a sale, both internally and with the business customer.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.
The purpose of sales force effectiveness is to increase company revenues through increased customer acquisition, product/service sales, and up-selling/cross-selling additional products and services. The purpose of sales force effectiveness metrics is "to measure the performance of a sales force and of individual salespeople."
Field force automation (FFA) is the capture of field sales or service information in real time using communications technology, typically handheld PDAs, wireless devices, tablet PCs or mobile phones. The captured data is transferred immediately to back-end systems ( ERP , CRM or accounting systems) through wireless connectivity (Wi-Fi, 3G ...