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The ability to pause and rewind live TV, recordings and Xfinity On Demand programs varies by TV Box. Equipment types. Use the examples below to identify your equipment. X1 DVRS. Arris and Pace XG1v3. Arris and Pace XG1v1. Arris XG1v4. X1 NON-DVRS. Pace RNG150N P2. Samsung RNG150N. Pace and Samsung XG2. Pace and Cisco XiD X1. X1 NON-DVR HDMI ...
I want a better set top box. The firmware update issue an Xfinity problem. The techs need the the make and model similar to or better than the Dolby XG1v4-A I pay for every month. ”Old” 4K box on the left. Replacement box on the right. #Fail.
The set-top box being offline; 3rd party equipment is offline or on wrong input (audio/video receiver, HDMI switch, dvd player, etc) The video connections between the TV Box and the television are connected incorrectly . The next step is to check if you are able to perform the following: “exit>exit>exit>720”. (This sets resolution to 720)
If you happen to experience issues again, you can visit our 'Turn off pairing on your Xfinity Voice Remote' support page to unpair the remote and our 'Pair and program your Xfinity Voice Remote' to get the remote paired to the set-top box again. If you happen to need any further assistance, please let us know. We are always happy to help.
It seems to be a common issue with Xfinity Set top boxes. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. It has happened here twice now in the last two months. Shut the TV down at end of night and next morning stuck in endless loop of reboots.
the X1 set top boxes have a special formatted memory card installed that enables the rewind (approximately 1 hour for DVRs and 20 minutes for non-DVR X1 set top boxes. The fix is to swap out the box. reseating the card usually only gives you a temporary fix.
I can't pause I get "Pause isn't available. This set-top box doesn't support it. Without Pause - I can't fast forward. I also can no longer rewind (I get the same error). This used to work just fine. The remote is now paired - and I went through a Restart (no help), then unplugged the Xfinity box and reconnected it (no help).
Our XG1v4-A set top box developed terrible pixilation, stutter and skipping problems. We had several unproductive interactions with customer service that did not produce a solution. In our latest attempt, they told us they'd send us the newest upgraded set top box.
do you stream more than two devices at a time? without a set top box the limits are 2 at the same time. with a set top box you get 5 streams. 0 New to the Community?
Set top box is no longer active Hello @user_n5ydre our team is here to help! In order to ensure we can assist you in the most efficient way possible, please provide more detail on your issue.