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HPE Networking training is an evolution of what HP ProCurve offered as training. The titles are oriented at the HP Certified Professional Program (HPCP). [ 2 ] Candidates can take most of the technical certification tests at Prometric [ 3 ] Testcenters.
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
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According to ZDNet and IDC, HP is the world's sixth largest software company. [4] [5] HP IT Management Software was the largest category of software sold by the HP Software Division. The concept behind IT management software is that IT needs to support the business and be run as a business rather than a cost center.
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HP Business Service Management is developed and marketed by the HP Software Division. HP introduced HP Business Service Management 9.0 as a common single platform for managing complex applications, including those supported by both private and public cloud computing, outsourced IT, software-as-a-service (Saas) and traditional IT service ...
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