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  2. 10 Phone Systems for Small Businesses - AOL

    www.aol.com/10-phone-systems-small-businesses...

    Ready to upgrade your business communications? Start by comparing VoIP phone service providers.

  3. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    Answering services, as known in the 1960s through the 1980s, earlier and slightly later, involved a business that specifically provided the service. Primarily, by using an off-premises extension (OPX) for each subscribing business, connected at a switchboard at the answering service business, the answering service would answer the otherwise ...

  4. Virtual assistant (occupation) - Wikipedia

    en.wikipedia.org/wiki/Virtual_assistant_(occupation)

    In recent years, virtual assistants have also worked their way into many mainstream businesses, and with the advent of VOIP services such as Skype and Zoom, it has been possible to have a virtual assistant who can answer phone calls remotely, without the end user's knowledge. This allows businesses to add a personal touch in the form of a ...

  5. Automated attendant - Wikipedia

    en.wikipedia.org/wiki/Automated_attendant

    Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0". Typically the auto attendant is included in a business's phone system such as a PBX , but some services allow businesses to use an AA without such ...

  6. 41 tips to support small businesses this holiday season (on ...

    www.aol.com/41-tips-support-small-businesses...

    During the holiday season, consumers have a unique opportunity to support any of the 33 million small businesses in the U.S. 36. Shop local: Buy from small, local shops instead of big-box ...

  7. Fraudsters target small businesses with scams. Here are some ...

    www.aol.com/news/fraudsters-target-small...

    For legitimate business coaching contact your local Small Business Administration regional office. The Better Business Bureau also warns of directory scams, which it says have targeted businesses ...

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