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  2. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

  3. Dispatch (logistics) - Wikipedia

    en.wikipedia.org/wiki/Dispatch_(logistics)

    The name of the staff on the car might be noted. At the start of a shift, the dispatcher would note the unit "available" and time stamp the card. At the assignment to a call, the call information would be written on the card and the card might be stamped at the moment the assignment is read to the tow car crew.

  4. List of call centre companies - Wikipedia

    en.wikipedia.org/wiki/List_of_call_centre_companies

    Download QR code; Print/export Download as PDF; Printable version; In other projects ... The following is a list of notable call centre companies: Company Founded ...

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    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  6. First Call Resolution - Wikipedia

    en.wikipedia.org/wiki/First_Call_Resolution

    First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] FCR is one of the most-watched metrics and considered the most important call center industry metric. Ideally, the FCR ...

  7. 'Boy in the Box' Was Found Slain, Severely Beaten and Nude ...

    www.aol.com/boy-box-found-slain-severely...

    Two years after finally being identified, the "Boy in the Box" case continues to haunt Philadelphia. The slain body of Joseph Augustus Zarelli, 4, was discovered in February 1957 in Philadelphia's ...

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