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  2. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

  3. Glossary of British terms not widely used in the United States

    en.wikipedia.org/wiki/Glossary_of_British_terms...

    Scarper!") – possibly from Robert Peel, who also gave his name to two other slang terms for the police: peelers (archaic) and bobbies (becoming old-fashioned). rubbish * worthless, unwanted material that is rejected or thrown out; debris; litter; metaphorically: bad human output, such as a weak argument or a poorly written novel (US: trash ...

  4. Hotel employees share the 7 red flags to look for when ...

    www.aol.com/hotel-employees-share-7-red...

    Business Insider asked hotel employees about the red flags to look for when checking into a hotel. Burnt-out light bulbs and dust in common areas may be signs a hotel isn't clean or well-maintained.

  5. Bad Customer Service? Blame the Bosses' Bad Policies

    www.aol.com/news/2012-05-25-bad-customer-service...

    Higher-paid employees are more likely to be satisfied in their jobs and less likely to quit. Costco's employee turnover ranges from 6% to 20% each year, compared to 20% to 50% of Sam's Club ...

  6. Waiting staff - Wikipedia

    en.wikipedia.org/wiki/Waiting_staff

    Miami Beach waitress in 1973 A waitress in a hotel, North Korea A Swedish waitress, 2012. Waiting staff (), [1] waiters (MASC) / waitresses (FEM), or servers (AmE) [2] [3] are those who work at a restaurant, a diner, or a bar and sometimes in private homes, attending to customers by supplying them with food and drink as requested.

  7. Dick's Last Resort - Wikipedia

    en.wikipedia.org/wiki/Dick's_Last_Resort

    Dick's Last Resort is a bar and restaurant chain in the United States known for its intentional employment of an obnoxious staff who "purposely provide bad service". [2] The chain was founded in Dallas, Texas in 1985 by Richard "Dick" Chase and currently operates thirteen locations across the United States.

  8. Couple's $100 tip for bad restaurant service goes viral - AOL

    www.aol.com/article/2014/09/29/couples-100-tip...

    A couple tipped 100 dollars for bad restaurant service and the receipt is going viral. Makenzie Schultz posted a photo of the receipt on Facebook; it's a restaurant receipt with a $100 tip and a ...

  9. Receptionist - Wikipedia

    en.wikipedia.org/wiki/Receptionist

    For example, in the hotel industry, the night-time receptionist's role is almost always combined with performing daily account consolidation and reporting, more particularly known as night auditing. When receptionists leave the job, they often enter other career fields such as sales and marketing, public relations or other media occupations.