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Patient satisfaction is a measure of the extent to which a patient is content with the health care which they received from their health care provider. In evaluations of health care quality , patient satisfaction is a performance indicator measured in a self-report study and a specific type of customer satisfaction metric.
Health care quality is the degree to which health care services for individuals and populations increase the likelihood of desired health outcomes. [2] Quality of care plays an important role in describing the iron triangle of health care relationships between quality, cost, and accessibility of health care within a community. [3]
Patient experience has become a key quality outcome for healthcare; measuring it is seen to support improvement in healthcare quality, governance, public accountability and patient choice. [11] Measures of patient experience arose from work in the 1980s and is now there use is now widescale.
Outcome contains all the effects of healthcare on patients or populations, including changes to health status, behavior, or knowledge as well as patient satisfaction and health-related quality of life. Outcomes are sometimes seen as the most important indicators of quality because improving patient health status is the primary goal of healthcare.
The Patient Safety and Quality Improvement Act of 2005 ("Patient Safety Act"), Public Law 109–41, USC 299b-21-b-26 [50] amended title IX of the Public Health Service Act to create a general framework to support and protect voluntary initiatives to improve quality and patient safety in all healthcare settings through reporting to Patient ...
Measuring patient satisfaction is an indirect measure of quality, and can pose some difficult challenges to individuals attempting to assess quality. [4] One difficulty is that in healthcare it is difficult to assess a patient's outcome after receiving care compared to the outcome they would have had with a different provider.
The National Patient Safety Foundation (NPSF) was an independent not-for-profit organization created in 1997 to advance the safety of health care workers and patients, and disseminate strategies to prevent harm. [1] [2] In May 2017, the Institute for Healthcare Improvement (IHI) [3] and NPSF began working together as one organization. [4]
Traditional state-based legal protections for such health care quality improvement activities, collectively known as peer review protections, are limited in scope: They do not exist in all States; typically they only apply to peer review in hospitals and do not cover other health care settings, and seldom enable health care systems to pool data ...