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A dispatcher in Germany at work with an accident involving a tram. An emergency dispatcher, also known as public safety dispatcher, 9-1-1 dispatcher, or public safety telecommunicator [3] receives calls from individuals who require emergency services, including police services, firefighting, and emergency medical services. Once information is ...
The first use of a national emergency telephone number began in the United Kingdom in 1937 using the number 999, which continues to this day. [6] In the United States, the first 911 service was established by the Alabama Telephone Company and the first call was made in Haleyville, Alabama, in 1968 by Alabama Speaker of the House Rankin Fite and answered by U.S. Representative Tom Bevill.
Public-safety answering point in Kraków, Poland. A public-safety answering point (PSAP), sometimes called a public-safety access point, is a type of call center where the public's telephone calls for first responders (such as police, fire department, or emergency medical services/ambulance) are received and handled.
Emergency text messaging services are a technology that enables emergency call operators to receive text messages. [1] Its use is encouraged for people with hearing impairment or who have trouble speaking; it can also be used for situations when calling may pose a safety risk, such as a home invasion or domestic abuse. [ 2 ]
The "1" as the second digit was key; it told the switching equipment that this was not a routine call. (At the time, when the second digit was "1" or "0" the equipment handled the call as a long distance or special number call.) The first 911 emergency phone system went into use by the Alabama Telephone Company in Haleyville, Alabama in 1968. [6]
The stated goal of a related USDOT project is: "To enable the general public to make a 911 “call” (any real-time communication – voice, text, or video) from any wired, wireless, or IP-based device, and allow the emergency services community to take advantage of advanced call delivery and other functions through new internetworking ...
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9-1-1 emergency dispatch center. An emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services (EMS), and the dispatching and support of EMS resources responding to an emergency call.