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2. Download or update your web browser - AOL Help

   help.aol.com/articles/download-or-upgrade-your...

   • Edge - Comes pre-installed with Windows 10. Get the latest update. If you're still having trouble loading web pages using the latest version of your web browser, try our steps to clear your cache. Internet Explorer may still work with some AOL services, but is no longer supported by Microsoft and can't be updated.

3. Download, install, or uninstall AOL Desktop Gold

   help.aol.com/articles/aol-desktop-downloading...

   Learn how to download and install or uninstall the Desktop Gold software and if your computer meets the system requirements.

4. Troubleshooting AOL Desktop Gold

   help.aol.com/articles/aol-desktop-troubleshooting

   Desktop Gold doesn't provide dial-up internet connectivity and can only be used if you already have a broadband internet connection. If you're having trouble getting online, check to see if the issue is with your internet connection.Our help article, Troubleshooting a Broadband Connection, provides some useful troubleshooting tips. If you are ...

5. Restore your browser to default settings - AOL Help

   help.aol.com/articles/reset-web-settings

   If you've cleared the cache in your web browser, but are still experiencing issues, you may need to restore its original settings. This can remove adware, get rid of extensions you didn't install, and improve overall performance. Restoring your browser's default settings will also reset your browser's security settings.

6. "AOL Desktop Gold has stopped working" error - AOL Help

   help.aol.com/articles/aol-desktop-gold-has...

   Run the new installer by opening the file you downloaded (Install_AOL_Desktop.exe). 3. Open Desktop Gold if it isn't automatically launched after running the installer.

7. Browser - AOL Help

   help.aol.com/products/browser

   Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.

8. Internet Explorer - Wikipedia

   en.wikipedia.org/wiki/Internet_Explorer

   Internet Explorer 8 is the eighth major version of Internet Explorer, released on March 19, 2009, for Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008 and as the default web browser for Windows 7 (later default was Internet Explorer 11) and Windows Server 2008 R2.

9. Locate your browser version - AOL Help

   help.aol.com/articles/how-do-i-find-the-version...

   Locating the version of the browser you're using is often the first step when attempting to troubleshoot and fix browser problems. Once you find your browser version, you can use that info to check if you're running the latest software. If not, you can update to the latest version to make sure everything runs the way it's supposed to.