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Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured. Customer satisfaction levels varied between 76% and 97% in the four categories surveyed; vehicle registration, driver licence renewal, vehicle taxation, driver medical transactions.
Prior to the UK leaving the European Union on 31 January 2020 and during the transition period which ended on 31 December 2020, a UK driving licence was a European driving licence, [3] adhering to Directive 2006/126/EC and valid throughout the European Economic Area. A new updated design has been issued from January 2021, now simply reading "UK ...
The Driver and Vehicle Standards Agency (DVSA) is an executive agency of the UK Department for Transport (DfT).. It carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, [2] carries out roadside checks on drivers and vehicles, and monitors vehicle recalls.
You’ll begin the process of updating your driver’s license once your new address is secured. The exact agency or department that handles license updates will vary by state.
gov.uk (styled on the site as GOV.UK) is a United Kingdom public sector information website, created by the Government Digital Service to provide a single point of access to HM Government services. The site launched as a beta on 31 January 2012, [ 1 ] [ 2 ] following on from the AlphaGov project.
UK driving licences were introduced by the Motor Car Act 1903 but no test was required. The intention was purely to identify vehicles and their drivers. [9] The Road Traffic Act 1930 introduced age restrictions and a test for disabled drivers; this was the first formal driving test in the UK.
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In Northern Ireland, the DVA is responsible for carrying out the practical driving test, and theory test to allow residents to obtain their full licence. The theory test is the same as the rest of the UK, and is set by the DVSA. Practical driving tests follow a similar format to the rest of the UK, however, some aspects of the test are ...