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In 2015, Zomato started its food delivery service in India, [24] initially partnering with companies such as Delhivery and Grab to fulfill deliveries from restaurants that did not have their own delivery service. [25] In April 2015, Zomato acquired the American online table reservation platform NexTable, which was subsequently renamed Zomato ...
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
As of September 2020, it also held minority stakes in 23 online companies [11] including two unicorns [12] —the food delivery company Zomato (15.23% stake, as of July 2021) [13] and the insurance aggregator Policybazaar (13.3% stake, as of November 2021).