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Rational Synergy is a software tool that provides software configuration management (SCM) capabilities for all artifacts related to software development including source code, documents and images as well as the final built software executable and libraries.
Through a special application, an MVS system could be connected, via RETAIN, to an IBM support center, and memory dumps and other system data could be examined remotely. The application also permitted download of software fixes, or IBM Program temporary fixes. Although the 2955 only supported a 6-bit character code (similar to the 2740 terminal ...
IBM DevOps Code ClearCase (also known as IBM Rational ClearCase) is a family of computer software tools that supports software configuration management (SCM) of source code and other software development assets. It also supports design-data management of electronic design artifacts, thus enabling hardware and software co-development.
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A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...
IBM ODM is an implementation of a Business Rule Management System. It allows the creation, management, testing and governance of business rules and events and stores them in a central repository where they can be accessed by multiple individuals and software products.
IBM's curricula include introductions to AI and cloud computing, particularly for positions like help desk specialist, web developer, and data analyst. - In Latin America, IBM is partnering with Junior Achievement Americas to provide IBM SkillsBuild and IBM mentors to train women for web development and programming careers.
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.