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Call again, a form of automatic ring back, allows a caller, on reaching a busy signal, to hang up, dial a special code, and be called back automatically when the called number is no longer busy, usually with a limit of 30 minutes. Call return allows a customer to dial a code that identifies the last incoming call. On some types of central ...
A ringback number is a telephone number for a telephone line that automatically calls the line that the call was placed from, after the caller has hung up. The typical use of this facility is by telephone company technicians for testing a new installation or for trouble-shooting.
Tepid transfer: This involves the call center operator dialing a number and transferring the caller on to the called number without conferencing or speaking to the third party. Tepid transfer usually applies when a transfer is being made to a number where queue management has been implemented in some capacity (multiple lines or hunt groups, IVR ...
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A vertical service code (VSC) is a sequence of digits and the signals star (*) and pound/hash (#) dialed on a telephone keypad or rotary dial to access certain telephone service features. [1]
Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno.
So if your bank leaves a voicemail, don’t just call back the number from the missed call. Find the official number online and dial that, suggests Levin. “Never trust—always verify,” he says.
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