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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...
South-Southwest United States. With its U-verse product, AT&T (formerly SBC) had pursued a strategy of Fiber to the Neighborhood (FTTN) and had even delivered Fiber to the Premises (FTTP) prior to the services' launch. Currently, U-verse is deployed as a Fiber to the Hub (FTTH) service; the line connecting the hub to the home is a dual copper ...
Broadband refers to a connection that transmits a large amount of data at a high speed. A connection having a download speed of 256 kbps or faster is currently classified as broadband. You cannot make and receive phone calls while you are connected to the internet with a dial-up connection. You can make and receive phone calls while you are ...
A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...
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