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GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) [2] is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License.
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
SupportDesk is a service desk software tool [1] for IT support staff and help desk engineers, allowing them to log and categorise calls, assign tasks, monitor progress and track purchase orders. [1] It has an open design which can be extended. [2]
Kayako is a customer service software company based in London, United Kingdom. Kayako builds customer service and help desk software which businesses use to talk to and support their customers. Kayako was founded in 2001 in Jalandhar , India and has since relocated its headquarters in London, United Kingdom. [ 1 ]
Help Scout's primary product is a web-based SaaS (software as a service) help desk that complies with HIPAA regulations. [ 2 ] [ 1 ] [ 3 ] Founded in 2011, the company serves over 10,000 customers across more than 140 countries, including notable clients like Buffer , [ 4 ] [ 5 ] Basecamp , Trello , [ 6 ] Reddit , and AngelList .
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