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  2. How to Combat Stressful Situations at Work - AOL

    www.aol.com/combat-stressful-situations...

    For many of Us, work is a huge part of our day-to-day routine. It can even take up roughly 30 percent of our lives, which equates to about 90,000 hours. Considering that our profession consumes ...

  3. 10 Tips for Handling Difficult Clients - AOL

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  4. Stress management - Wikipedia

    en.wikipedia.org/wiki/Stress_management

    Eastern Asian employees may deal with certain work situations differently from how a Western North American employee would. [43] In a study conducted in Malaysia, it was found that while the classification of workplace stress is similar between Malaysians and Western employees, the perception of workplace stress as well as the approaches to ...

  5. Problem solving - Wikipedia

    en.wikipedia.org/wiki/Problem_solving

    The former is an example of simple problem solving (SPS) addressing one issue, whereas the latter is complex problem solving (CPS) with multiple interrelated obstacles. [1] Another classification of problem-solving tasks is into well-defined problems with specific obstacles and goals, and ill-defined problems in which the current situation is ...

  6. Workplace aggression - Wikipedia

    en.wikipedia.org/wiki/Workplace_aggression

    Employers should take steps to create a safe and respectful work environment. This includes establishing clear policies and procedures for handling workplace aggression. Employers should also provide training on interpersonal skills and conflict resolution, as well as encourage open communication. If workplace aggression does occur, employers ...

  7. 30 People Reveal The Worst Person They’ve Ever Worked With

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    Image credits: IJustWantedThis #9. I worked for a very wealthy attorney whose son was convicted of being a serial r***st. The whole family treated people terribly, everyone around them was there ...

  8. Crisis management - Wikipedia

    en.wikipedia.org/wiki/Crisis_management

    Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. [1] The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s.

  9. Conversation - Wikipedia

    en.wikipedia.org/wiki/Conversation

    Paul Drew & John Heritage – Talk at Work, a study of how conversation changes in social and workplace situations. Neil Postman – Amusing Ourselves to Death (Conversation is not the book's specific focus, but discourse in general gets good treatment here) Deborah Tannen. The Argument Culture: Stopping America's War of Words