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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
Toll-free telephone numbers in the North American Numbering Plan have the area code prefix 800, 833, 844, 855, 866, 877, or 888. Additionally, area codes 822, 880 through 887, and 889 are reserved for toll-free use in the future. 811 is excluded because it is a special dialing code in the group NXX for various other purposes.
These appear in Australia (1300 and 1800) and North America (1‑800, etc.); in the U.S., the RespOrg infrastructure is used to direct calls for the same number to different vendors based on the area code of the calling number. As one example, a taxi company could rent shared use of 1‑800‑TAXICAB in one city. The number belongs to a company ...
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When Microsoft sold Tellme to 24/7 Inc in 2012, the number changed to the non-toll-free (408) 752-8052, rebranded as The Information Line. [11] In September 2019, the service was revamped and rebranded again as Voice Info, with once again a toll-free number (866) 895-3124, [12] however this number was deactivated in July 2020. [13]
In 2014 one caller, who "still associated the 1-800-COLLECT number with reasonable collect call rates... so strong were the company's early ads", reported being charged $42.55 for a six-minute telephone call. [7] On November 1, 2016 Viiz Communications, a Canadian company, announced they had acquired 1-800-COLLECT for an undisclosed amount. [8]
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