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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.

3. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [ 1 ] [ 2 ] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3 ]

4. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   A call center in Lakeland, Florida Technical support , commonly shortened as tech support , is a customer service provided to customers to resolve issues, commonly with consumer electronics . This is commonly provided via call centers , online chat and email . [ 1 ]

5. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

6. Call centre industry in India - Wikipedia

   en.wikipedia.org/wiki/Call_centre_industry_in_India

   A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu

7. Network operations center - Wikipedia

   en.wikipedia.org/wiki/Network_operations_center

   In telecommunication environments, NOCs are responsible for monitoring power failures, communication line alarms (such as bit errors, framing errors, line coding errors, and circuits down) and other performance issues that may affect the network, and in telecom sector have to track details about the call flow.