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A good apology starts with the willingness to listen and hear what the injured party has to say despite any objections you may have. “Sit in the hot seat and listen with an open heart to the ...
At its best, an apology is an expression of sincere personal remorse for one's own actions, rather than a form of inflammatory rhetoric or empty emotional coercion. A non-apology apology, on the other hand, is seen as a way of qualifying, or even avoiding, a "real" apology, and may even be used as the opportunity for yet another veiled insult.
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A simple smiley. This is a list of emoticons or textual portrayals of a writer's moods or facial expressions in the form of icons.Originally, these icons consisted of ASCII art, and later, Shift JIS art and Unicode art.
Non-apology apology: a statement that looks like an apology but does not express remorse. Insincere apology: a statement that expresses remorse that is not felt. [2] This may be pro forma apology, such as a routine letter from a large business that expresses regret that a small order was not satisfactory in some respect. In such a case, the ...
In fact, we all recognize and receive “I’m sorry” differently, according to Gary Chapman and Jennifer M. Thomas, the authors of The Five Languages of Apology.
John Kleefeld has encapsulated this into "four Rs" that typically make for a fully effective apology: remorse, responsibility, resolution and reparation. [5] When an apology is delayed, for instance if a friend has been wronged and the offending party does not apologise, the perception of the offense can compound over time.
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