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Grainger's subsidiary Zoro Tools, Inc. and website zoro.com was launched in 2011 to serve the U.S. small business market through a web-only transaction-based model, [21] while grainger.com serves primarily large and mid-sized customers. Monotaro was established in 2000 as a joint venture between Grainger and Sumitomo. [22]
Brookstone fixed their customer base issue in the 1980s by introducing products in their stores that were not available in their catalogs; however, they still focused on unique tools and household goods. New items included products focused on travel, leisure, technology, audio, and games, and even developed a hands-on experience for almost all ...
Lazarus developed or was an early adopter of many shopping innovations such as "one low price" (no bargaining necessary, earlier implemented by the John Wanamaker Store [3]), first department store escalators in the country, first air-conditioned store in the country, and Fred Lazarus Jr. successfully lobbied President Franklin Roosevelt to ...
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On August 5, 2008, the catalog retailer Swiss Colony purchased DMSI. Swiss Colony—which changed its name to Colony Brands Inc. June 1, 2010—kept Montgomery Ward alive and relaunched the Wards website September 10, 2008, with new catalogs mailing in February 2009. [25]
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