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  2. The AOL.com video experience serves up the best video content from AOL and around the web, curating informative and entertaining snackable videos.

  3. AOL Video - Troubleshooting - AOL Help

    help.aol.com/articles/aol-video-troubleshooting

    The bit rate (speed) of the video clip; The faster the bit rate of video clips, the better the quality of the video; however, the speed of your internet connection may limit the bit rate of the video clip. For example, if you have a 56kbs dial-up connection to the internet, you will be able to watch videos with a bit rate of 56kbs or less.

  4. Stock footage - Wikipedia

    en.wikipedia.org/wiki/Stock_footage

    The 3rd Marine Aircraft Wing Band, USMC, performs in San Diego, 2011: still shot from stock footage clip. Companies throughout the world use stock footage in their video productions for in-house meetings, annual conventions, seminars, and other events. It has become popular to videotape interviews of CEOs and other VIPs using a green screen ...

  5. Nancy Friedman - Wikipedia

    en.wikipedia.org/wiki/Nancy_Friedman

    Nancy J. Friedman (born 1939/1940) [1] is an American customer service and telephone skills consultant. [2] She is also known as her business persona the "Telephone Doctor" [2] Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri.

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

  7. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Due to the shift in customer experience, in 2014 Wolny & Charoensuksai highlight three behaviours that show how decisions can be made in this digital journey. The Zero Moment of truth is the first interaction a customer has in connection with a service or product. This moment affects the consumer's choice to explore a product further or not at all.

  8. Customer Service Excellence - Wikipedia

    en.wikipedia.org/wiki/Customer_Service_Excellence

    The Customer Service Excellence Standard is made up of 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the department or organisation being assessed.

  9. Internet video - Wikipedia

    en.wikipedia.org/wiki/Internet_video

    Internet video (also known as online video) is digital video that is distributed over the internet. Internet video exists in several formats, the most notable being MPEG-4i AVC, AVCHD, FLV, and MP4. There are several online video hosting services, including YouTube. In recent years, the platform of internet video has been used to stream live ...

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