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Improvement efforts have included attempts to reduce the applicant backlog and providing customer service through different channels, including the USCIS Contact Center with information in English and Spanish, Application Support Centers (ASCs), the Internet, and other channels.
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The Office of E-Government & Information Technology, also called the E-Gov office or the Office of the Federal Chief Information Officer (OFCIO), develops and guides the U.S. federal government's use of Internet-based technologies for the public to interact with the government.
E-government is also known as e-gov, electronic government, Internet governance, digital government, online government, connected government. [8] As of 2014 the OECD still uses the term digital government, and distinguishes it from e-government in the recommendation produced there for the Network on E-Government of the Public Governance Committee. [9]
Electronic governance (e-governance) in the United States describes the systems by which information and communication technology are used to allow citizens, businesses and other government agencies to access state and federal government services online.
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In 2013, Forbes listed it as one of America's Best Small Companies. [12]On February 24, 2014, The company's pre-employment screening program (PSP) customer service team was awarded a Bronze Stevie Award for supporting for the U.S. Department of Transportation Federal Motor Carrier Safety Administration (FMCSA).