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The Seven Habits of Highly Effective Teens is a 1998 bestselling self-help book written by Sean Covey, [1] the son of Stephen Covey. [ 2 ] [ 3 ] The book was published on October 9, 1998 through Touchstone Books and is largely based on The Seven Habits of Highly Effective People . [ 4 ]
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The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
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