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  2. Template:Metrics dashboard - Wikipedia

    en.wikipedia.org/wiki/Template:Metrics_dashboard

    This template has not been added to any categories. Please help out by adding categories to it so that it can be listed with similar templates. The above documentation is transcluded from Template:Metrics dashboard/doc .

  3. First Call Resolution - Wikipedia

    en.wikipedia.org/wiki/First_Call_Resolution

    First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] FCR is one of the most-watched metrics and considered the most important call center industry metric. Ideally, the FCR ...

  4. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:

  5. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

  6. Mets and outfielder Jesse Winker agree to 1-year contract, AP ...

    www.aol.com/outfielder-jesse-winker-mets-agree...

    Jesse Winker and the New York Mets have agreed to a one-year contract, a person familiar with the deal told The Associated Press on Thursday, perhaps a signal the team doesn’t expect to re-sign ...

  7. Recruiting metrics - Wikipedia

    en.wikipedia.org/wiki/Recruiting_metrics

    Note: This metric is a simpler derivative of total Cost Per Hire metrics that try to capture all recruiting related expenses and investments involved in hiring candidates. A recruiting department's total resource costs, including full-time employees, contractors, and temps, divided by number of candidates hired for a fiscal year.

  8. Performance measurement - Wikipedia

    en.wikipedia.org/wiki/Performance_measurement

    Academic articles that provide critical reviews of performance measurement in specific domains are also common—e.g. Ittner's observations on non-financial reporting by commercial organisations,; [10] Boris et al.'s observations about use of performance measurement in non-profit organisations, [11] or Bühler et al.'s (2016) analysis of how external turbulence could be reflected in ...

  9. Traceability matrix - Wikipedia

    en.wikipedia.org/wiki/Traceability_matrix

    In software development, a traceability matrix (TM) [1]: 244 is a document, usually in the form of a table, used to assist in determining the completeness of a relationship by correlating any two baselined documents using a many-to-many relationship comparison.