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Construction of an information flow diagram requires the knowledge of different information sources and the connections between them. The sources and targets of information flow are one of the following: actor, use case, node, artefact, class, component, port, property, interface, package, activity node, activity partition, or instance specification.
In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
Microsoft Visio (/ ˈ v ɪ z. i. oʊ /, VIZ-ee-oh), formerly Microsoft Office Visio, is a diagramming and vector graphics application and is part of the Microsoft 365 Business. The product was first introduced in 1992 by former American software company Visio Corporation , and its latest version is Visio 2021.
Besides differences in the schema, there are several other differences between the earlier Office XML schema formats and Office Open XML. Whereas the data in Office Open XML documents is stored in multiple parts and compressed in a ZIP file conforming to the Open Packaging Conventions, Microsoft Office XML formats are stored as plain single monolithic XML files (making them quite large ...
The modern contact centre includes automated call blending of inbound and outbound calls as well as predictive dialing capabilities, dramatically increasing agents' productivity. New implementations of more complex systems require highly skilled operational and management staff that can use multichannel online and offline tools to improve ...
Microsoft Word is a word processing program developed by Microsoft.It was first released on October 25, 1983, [11] under the name Multi-Tool Word for Xenix systems. [12] [13] [14] Subsequent versions were later written for several other platforms including: IBM PCs running DOS (1983), Apple Macintosh running the Classic Mac OS (1985), AT&T UNIX PC (1985), Atari ST (1988), OS/2 (1989 ...
Office Open XML (also informally known as OOXML) [5] is a zipped, XML-based file format developed by Microsoft for representing spreadsheets, charts, presentations and word processing documents. Ecma International standardized the initial version as ECMA-376.
A process flow diagram (PFD) is a diagram commonly used in chemical and process engineering to indicate the general flow of plant processes and equipment. The PFD displays the relationship between major equipment of a plant facility and does not show minor details such as piping details and designations.