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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

3. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

4. List of call centre companies - Wikipedia

   en.wikipedia.org/wiki/List_of_call_centre_companies

   Download QR code; Print/export Download as PDF; Printable version; In other projects ... The following is a list of notable call centre companies: Company Founded ...

5. A Day In The Life Of A Call Center Agent - AOL

   www.aol.com/news/2012-02-13-a-day-in-the-life-of...

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6. Call centre industry in India - Wikipedia

   en.wikipedia.org/wiki/Call_centre_industry_in_India

   A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu

7. Focus Services - Wikipedia

   en.wikipedia.org/wiki/Focus_Services

   Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, Nicaragua, and the Philippines.

8. AOL Mail

   mail.aol.com

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9. Agent-assisted automation - Wikipedia

   en.wikipedia.org/wiki/Agent-assisted_automation

   In some cases, the agent-assisted automation streamlines the process and allows calls to be handled more quickly. By eliminating cutting and pasting from one application to another, by auto-navigating applications, and by providing a single view of the customer, agent-assisted automation can reduce call handle time and increase agent productivity.