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Based in City of Industry, it has three facilities for product assembly, shipping, management, and customer service. [4] The company produces a range of residential lock products, including tubular locks, interior door knobs and levers, key locking hardware sets, electronic keyless locks, deadbolts, hinges, dutch door bolts and Mortise locks.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
Chubb Locks is a former brand name of the Mul-T-Lock subsidiary of the Assa Abloy Group, which manufactures locking systems for residential, secure confinement and commercial applications. When the brand licence expired in 2010 the name ceased to be used, with the same locks sold as Yale or Union locks.