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  2. Performance appraisal - Wikipedia

    en.wikipedia.org/wiki/Performance_appraisal

    A performance appraisal, also referred to as a performance review, performance evaluation, [1] (career) development discussion, [2] or employee appraisal, sometimes shortened to "PA", [a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated. This is done after employees are trained about ...

  3. Reliability (statistics) - Wikipedia

    en.wikipedia.org/wiki/Reliability_(statistics)

    Also, reliability is a property of the scores of a measure rather than the measure itself and are thus said to be sample dependent. Reliability estimates from one sample might differ from those of a second sample (beyond what might be expected due to sampling variations) if the second sample is drawn from a different population because the true ...

  4. Employee surveys - Wikipedia

    en.wikipedia.org/wiki/Employee_surveys

    Employee surveys are tools used by organizational leadership to gain feedback on and measure employee engagement, employee morale, and performance.Usually answered anonymously, surveys are also used to gain a holistic picture of employees' feelings on such areas as working conditions, supervisory impact, and motivation that regular channels of communication may not.

  5. 360-degree feedback - Wikipedia

    en.wikipedia.org/wiki/360-degree_feedback

    360-degree feedback (also known as multi-rater feedback, multi-source feedback, or multi-source assessment) is a process through which feedback from an employee's colleagues and associates is gathered, in addition to a self-evaluation by the employee.

  6. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    In addition, lengthy questionnaires add to the time and cost involved in data collection and data analysis. Coding, collation and interpretation of data is very time consuming and in the case of lengthy questionnaires administered across large samples, the findings cannot be used to address urgent quality-related problems.

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