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The company was founded by Dick Nelson as Nelson Marketing in Logansport, Indiana in 1985. [10] It was acquired by Bemrose Corporation in 1996. [10] In 2000, Bemrose Corporation exited the paper products business [11] and changed its name to 4imprint Group plc. [10]
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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Real-time online customer service applications [7] July 2006: Proficient Systems: Provider of hosted proactive, revenue generating on-site chat solutions [8] October 2007: Kasamba Inc. Online provider of chat-based experts [9] April 2010: NuConomy: Web analytics and optimization platform [10] May 2012: Amadesa
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