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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
For the technical implementation of web services etc., see Service-oriented (business computing). Subcategories This category has the following 2 subcategories, out of 2 total.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
ServiceNow is a platform-as-a-service, that allows for the operation of enterprise and technical management support systems, such as IT service management and help desk functionality. The company's core business revolves around the management of "incident, problem, and change" IT operational events.
Cherwell Service Management 5.0 was released in September 2014 and 6.0 in August 2015. Products include: incident management, problem management, change management, release management, knowledge management, service level management, asset management, service catalog management, service request fulfillment and project management.
BMC's Control-M software is an application workflow orchestration platform that allows businesses to run hundreds of thousands of batch jobs daily and use the data to optimize complex business operations, such as supply chain management. [13]
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