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A good apology starts with the willingness to listen and hear what the injured party has to say despite any objections you may have. “Sit in the hot seat and listen with an open heart to the ...
The mother of the teenager suspected of killing four people at his Georgia high school last week has reportedly released a letter that apologizes to the victims’ families and defends her son as ...
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At its best, an apology is an expression of sincere personal remorse for one's own actions, rather than a form of inflammatory rhetoric or empty emotional coercion. A non-apology apology, on the other hand, is seen as a way of qualifying, or even avoiding, a "real" apology, and may even be used as the opportunity for yet another veiled insult.
Non-apology apology: a statement that looks like an apology but does not express remorse. Insincere apology: a statement that expresses remorse that is not felt. [2] This may be pro forma apology, such as a routine letter from a large business that expresses regret that a small order was not satisfactory in some respect. In such a case, the ...
These letters frequently begin with the salutation "Dear Colleague". The length of such correspondence varies, with a typical "Dear Colleague" running one to two pages. [7] "Dear Colleague" letters have also been used by a number of executive agencies, often to make statements on policy or to otherwise disseminate information. [8] [9] [10]
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A conditional apology is one of the worst ways to try and make amends. It creates a standoff where the offender and the wronged person wait for the other to apologize first, which only prolongs a ...