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  2. Reflective listening - Wikipedia

    en.wikipedia.org/wiki/Reflective_listening

    Reflective listening arose from Carl Rogers's school of client-centered therapy in counseling theory. [1] It is a practice of expressing genuine understanding in response to a speaker as opposed to word-for-word regurgitation. [1] Reflective listening takes practice. [2]

  3. Active listening - Wikipedia

    en.wikipedia.org/wiki/Active_listening

    These skills find their real-life applications in their efficiency. For example, paraphrasing clarifies possible miscommunications by summarizing the speaker's words and verifying the accuracy. Emotion reflection helps to establish empathy with a speaker so that he/she feels appreciated and understood.

  4. Use case diagram - Wikipedia

    en.wikipedia.org/wiki/Use_case_diagram

    A use case diagram [1] is a graphical depiction of a user's possible interactions with a system. A use case diagram shows various use cases and different types of users the system has and will often be accompanied by other types of diagrams as well.

  5. Executive summary - Wikipedia

    en.wikipedia.org/wiki/Executive_summary

    Executive summaries are important as a communication tool in both academia and business. For example, members of Texas A&M University's Department of Agricultural Economics observe that "An executive summary is an initial interaction between the writers of the report and their target readers: decision makers, potential customers, and/or peers ...

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  7. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Authenticity: This is the most mature stage for companies. Products and services emerge from the real soul of the brand and connect naturally with clients and other stakeholders, for a long-term. In today's competitive climate, more than just low prices and innovative products are required to survive in the retail business.

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  9. Courtney Love Reveals She Has a 'Mad Crush' on Kendrick Lamar

    www.aol.com/courtney-love-reveals-she-mad...

    Courtney Love Reveals She Has a 'Mad Crush' on Kendrick Lamar