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Morrisons is the fifth-largest market supermarket in the UK, according to Kantar, with 8.6% of the grocery market in the 12 weeks leading up to 1 December 2024.
Morrisons now offer a home delivery service, as do most UK supermarkets. [107] In June 2020, at an early stage of the COVID-19 pandemic in the United Kingdom Morrisons, introduced a home delivery program with telephone ordering for elderly and vulnerable people, limited to those residing within 10 miles of a Morrisons shop. [108]
Morrisons has cut the price of items including turkeys and champagne for all shoppers and apologised after a system glitch hit its loyalty scheme and left some facing delayed Christmas orders.
In January 2014, Ocado started providing website, warehousing and delivery services for one of their main grocery rivals, Morrisons supermarkets, allowing them to operate online using Ocado's network of depots to deliver Morrisons groceries to online customers. [13] On 14 June 2014, the company changed its name from L. M. Solutions to Ocado Retail.
Ocado expanded into providing services to other supermarket firms such as Waitrose and Morrisons. Grocery stores such as Walmart employ food delivery services offered by third parties such as DoorDash. [51] Other online food delivery services, such as Deliveroo in the United Kingdom, have begun to pay specific attention to supermarket delivery ...
Some Morrisons customers encountered further delays with their Christmas orders more than 24 hours after after the supermarket experienced what it called "systems issues" on Monday.
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