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Emotional labor is work of trying to feel the right feeling for a job, either by evoking or suppressing feelings. It requires the capacity to manage and produce a ...
Cultural intelligence or cultural quotient (CQ), refers to an individual's capability to function effectively in culturally diverse settings. The concept was introduced by London Business School professor P. Christopher Earley and Nanyang Business School professor Soon Ang in 2003.
Cultural norms often imply that emotion work is reserved for females. [11] There is certainly evidence to the effect that the emotional management that women and men do is asymmetric; [ 12 ] and that in general, women come into a marriage groomed for the role of emotional manager.
Although emotional labor may be helpful to the organizational bottom line, there has been recent work suggesting that managing emotions for pay may be detrimental to the employee". [14] Emotional labor and emotional work both have negative aspects to them including the feelings of stress, frustration or exhaustion that all lead to burnout.
How they are experienced, expressed, perceived, and regulated varies according to cultural norms and values. [3] Culture is a necessary framework to understand global variation in emotion. [4] Human neurology can explain some of the cross-cultural similarities in emotional phenomena, including certain physiological and behavioral changes.
The affective labor created to address this alienation is part of the mechanisms where the agnotological order maintains its grip on the social: managing the emotional states of the consumers, who also serve as the labor reserve, is a necessary precondition for the effective management of the quality and range of information. [5]
Emotional intelligence (EI) has been defined as the ability to identify and manage emotional information in oneself and others and focus energy on required behaviors. [85] The factors making up EI include: [73] appraisal and expression of emotion in self; appraisal and recognition of emotions in others; regulation of emotions, and; use of emotions.
Intercultural intelligence, or ICI, is a term that is used for the capability to function effectively in culturally diverse settings and consists of different dimensions (metacognitive, cognitive, motivational and behavioral) which are correlated to effectiveness in global environment (cultural judgement and decision making, cultural adaptation and task performance in culturally diverse ...