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IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems. [ 1 ] IVR systems can be used to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and ...
Visual Interactive Voice Response (Visual IVR) is conceptually similar to voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on his mobile or computer screen ...
International calling service using VoIP and IVR Nfon: Munich: Germany: Cloud-based telephone systems Nextiva: Scottsdale, Arizona: United States: Cloud-based Communications, VoIP and IVR Ooma: Palo Alto, California: United States: VoIP communications for small businesses, home and mobile Radvision: New Jersey: United States
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Voxeo Prophecy IVR Platform is a full IVR platform combining CCXML, VoiceXML and several other technologies. Voxeo has 32-bit and 64-bit distributions for Windows, Mac OS X, and Linux. Prophecy is free for up to 2 ports. Telesoft Technologies ARNE IVR Platform is a complete IVR platform, used in value added service and customer service ...
VoiceXML applications are commonly used in many industries and segments of commerce. These applications include order inquiry, package tracking, driving directions, emergency notification, wake-up, flight tracking, voice access to email, customer relationship management, prescription refilling, audio news magazines, voice dialing, real-estate information and national directory assistance ...
Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to create technologies for personalized audio communication. By 2001, Plum had commercialized the open-standard Plum VoiceXML IVR platform which facilitated the creation of dynamic telecom applications.