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Technical assistance for AOL Desktop Gold is available by calling the support phone number provided in your order confirmation email. With Desktop Gold, you’ll receive support for a variety of technical issues.
Refer to our help article Download or upgrade your web browser for more information. Missing Emails, Folders, Favorites, Toolbar icons, Username on dialog box, and changes in settings not saving If you are missing items or your settings are not saving correctly, try the solutions listed below.
If you don't have an updated or supported browser installed on your computer, you'll need to update your existing browser or download a new one. Check your display name: If you have any combination of "AOL" in your display name, the message won't go through.
A Mac OS X 10.5 Leopard or Mac OS X 10.6 Snow Leopard installation disc or Mac OS X Disc 1 included with Macs that have Mac OS X 10.5 Leopard or Mac OS X 10.6 Snow Leopard preinstalled; this disc is needed for installation of Windows drivers for Mac hardware; 10 GB free hard disk space (16 GB is recommended for Windows 7)
Rarely an experienced user would reinstall Windows. In the case of the former, the boot loader will most likely inform the user the name of the missing file, allowing for the user to supply and/or reinstall the missing files to resolve the boot problem. In the case of the latter, however, the computer will not be able to boot, even into safe mode.
If the program is a critical part of the operating system, the entire system may crash or hang, often resulting in a kernel panic or fatal system error, on Windows this can result in a Blue Screen. Most crashes are the result of a software bug .
Outlook for Mac – Follow steps under "Update your email settings in Outlook for Mac." Windows 10 Mail – Follow steps for "Add an account using advanced setup." Windows Live Mail – Follow steps "To change server settings for your email service provider." IncrediMail – Follow steps "How do I reconfigure my email account?"
If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem.