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CEO Elon Musk frequently touts Tesla's refund and return policy when encouraging people to buy his company's electric vehicles. Some Tesla customers say the company left them stressed and stranded ...
Customers complained in 2019 about Tesla being sloppy and inconsistent in handling returns and refunds, with some customers waiting months to receive refunds. [ 272 ] [ 273 ] In March 2021, Tesla double-charged some customers for new cars; [ 274 ] about a week after significant public outcry, Tesla apologized and the customers received refunds.
In some cases, only exchanges or store credit are offered, again usually only without a receipt, or after an initial refund period has passed. [1] Some retailers charge a restocking fee for non-defective returned merchandise, but typically only if the packaging has been opened.
Tesla has asked some of its suppliers for refunds in order to help it reach its profitability goal, the Wall Street Journal reported over the weekend, citing a memo sent to a supplier last week. ...
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Tesla has agreed to place more than $5 million into a settlement fund, which will also cover attorney fees. The proposed settlement does not mention the safety allegations but focuses on the delay in making the promised features available to consumers. [104] The agreement was approved in November 2018. [105]
The case was brought to benefit Tesla, so the company is going to pay the fee. The firms asked McCormick in March to approve a "conservative" fee of 11% of the stock that Musk would have gotten if ...
Tesla has set up mobile-shipping-container "stores" [9] and 6 Airstream travel trailers each pulled by a Model X, reaching areas not served by brick-and-mortar shops. [26] [27] Tesla's strategy of direct customer sales and owning stores and service centers is different from the standard dealership model in the US vehicle marketplace. [28]