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In March 2011, Spotify announced a customer base of 1 million paying subscribers across Europe, [34] and by September 2011, the number of paying subscribers had doubled to two million. [35] In August 2012, Time reported 15 million active users, four million being paying Spotify subscribers. [ 36 ]
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Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]
Spotify, a music streaming company, has attracted significant criticism since its 2008 launch, [1] mainly over artist compensation. Unlike physical sales or downloads, which pay artists a fixed price per song or album sold, Spotify pays royalties based on the artist's "market share"—the number of streams for their songs as a proportion of total songs streamed on the service.