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The service is free, independent and impartial. The Ombudsman can also look at complaints about the handling of housing issues by local councils. [3] In June 2018, the All-Party Parliamentary Group for Excellence in the Built Environment called on the UK government to expand the remit of independent UK ombudsman schemes to cover private ...
The Local Government Ombudsman investigates allegations of maladministration that have caused injustice to the complainant. [9] Most council services can be investigated including some areas of housing, planning, education, social services, council tax, housing benefit and highways. [9]
The Social Housing (Regulation) Act 2023 (c. 36) is an act of the Parliament of the United Kingdom which introduced new measures to improve the standards, safety and operation of social housing. The bill was introduced in the House of Lords on 8 June 2022 and received royal assent on 20 July 2023.
The ombudsman said there have also been instances of good practice by landlords, with some restructuring their housing departments to better meet the needs of their residents, and added that the ...
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Housing Ombudsman Service [171] - The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with us. We resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities) and our voluntary members (private landlords and letting ...
The Housing Ombudsman, Richard Blakeway, exercised his powers to carry out a further investigation to see if the complaint was indicative of wider failure from the landlord. [10] In March 2023, Blakeway's report stated that the housing association's residents had been treated in "dismissive, inappropriate or unsympathetic ways".
The Regulator of Social Housing regulates registered providers of social housing in England. This function was transferred from the Homes and Communities Agency in October 2018. Until April 2012 it was performed by the Tenant Services Authority. It is sponsored by the Ministry of Housing, Communities and Local Government.