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Incident management (IM) is an IT service management (ITSM) process area. [1] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
The National Incident Management System (NIMS) is a standardized approach to incident management developed by the United States Department of Homeland Security. The program was established in March 2004, [1] in response to Homeland Security Presidential Directive -5, [1][2] issued by President George W. Bush.
Incident Command System. ICS basic organization chart (ICS-100 level depicted) The Incident Command System (ICS) is a standardized approach to the command, control, and coordination of emergency response providing a common hierarchy within which responders from multiple agencies can be effective. [1]
SitRep (Situation Report) The SitRep is a report from responders as to what is happening now. This information is gathered by the Incident Management Team (IMT) to develop the Action Plan (AP). Action Plan. The Action Plan (AP) is a template for ensuring that the IMT and all agencies involved in the response have a consistent approach to the ...
Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence. If not managed, an incident can escalate into an emergency, crisis or disaster. Incident management is therefore the process of limiting the potential disruption caused by such an event ...
Security information and event management (SIEM) is a field within computer security that combines security information management (SIM) and security event management (SEM) to enable real-time analysis of security alerts generated by applications and network hardware. [1][2] SIEM systems are central to the operation of security operations ...
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