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Learn how to refresh your Windows 8.1 PC without deleting any of your personal files, reset it to its original condition, or restore it to an earlier point in time.
To reset your PC, go to Start > Settings > Update & Security > Recovery > Reset this PC > Get Started. Then, select Keep my files , choose cloud or local, change your settings, and set Restore preinstalled apps?
Refresh or reset Surface RT or Surface 2. If you're having problems with your Surface Pro model, Surface 3, Surface Studio, or Surface Book, try fresh start, restoring, refreshing, or resetting it to its factory settings.
Restore from a system restore point. Learn about the recovery options in Windows. Find out how to reset your PC, go back to a previous version of Windows, or use media to reinstall Windows.
A recovery drive lets you reset your Surface to its factory settings and can help you troubleshoot and fix problems with your Surface device. Windows comes with a built-in tool to create a USB recovery drive. You'll need to provide an external USB drive that:
You can reset your PC from Settings or the Windows Recovery Environment (WinRE), which can be accessed through the sign-in screen. For the steps to reset Windows 10, see Reset or reinstall Windows. If your PC doesn’t have sufficient space available to reset Windows 10, you’ll receive a notification.
Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. Always try to do that first before downloading a recovery image. To learn more, see the links below.
Solution 2: Reset your Surface RT or Surface 2. Warning: A reset returns Surface to its factory settings: A reset reinstalls Windows and apps that came installed on your Surface. All of your personal files will be deleted, and your settings will be reset. All apps that you installed will be removed.
If you're planning to recycle, sell, or gift your Windows 10 device or your Xbox One console, make sure you've removed all personal info from it. Reset a Windows 10/11 device. Back up any info that you want to save.
Under certain hardware configurations, when attempting to Reset this PC on a system running Windows 10, build 2004, the reset attempt fails with the following error: There was a problem when resetting your PC. No changes were made. Workaround. As a workaround for this issue, do this: Open an elevated command prompt.