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The new 988 number extends to over two hundred crisis centers that provide 24/7 service via a toll-free hotline. The call is routed to the nearest crisis center that provides immediate counseling and a referral to a local mental health service. The Lifeline supports people who call for their own crisis or for someone they care about.
A crisis hotline is a phone number people can call to get immediate emergency telephone counseling, usually by trained volunteers. The first such service was founded in England in 1951 and such hotlines have existed in most major cities of the English speaking world at least since the mid-1970s.
As of 2023, in parts of the USA and Canada teams can be called via the new suicide & crisis hotline 988 and some other crisis hotlines. [ 1 ] [ 2 ] [ 3 ] Mobile Crisis Teams can be requested by someone in distress, or by anyone who is concerned that someone might harm themselves or someone else, based on their words and/or actions.
A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS.
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CrisisLink is a non-profit 24-hour mental health and suicide-prevention hot line based in Arlington, Virginia. [2] Founded in 1969, CrisisLink fields more than 20,000 calls annually.
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