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  2. Automated attendant - Wikipedia

    en.wikipedia.org/wiki/Automated_attendant

    In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...

  3. Small Business Phone System: A Guide to Service Types ... - AOL

    www.aol.com/small-business-phone-system-guide...

    A PBX phone system provides an auto attendant, extensions, and customized call menus. Traditional phone systems, known as plain old telephone services (POTS), rely on physical phone lines, i.e ...

  4. The Benefits of VoIP Phone Systems - AOL

    www.aol.com/benefits-voip-phone-systems...

    It offers AI-powered tools, unlimited calling, video conferencing, and a multilevel auto attendant. Vonage: Launched in 2001, Vonage is a unified communications platform with unlimited calls and ...

  5. 10 Phone Systems for Small Businesses - AOL

    www.aol.com/10-phone-systems-small-businesses...

    Vonage: Phone service with add-ons for seasonal businesses. Vonage is a reliable business phone app that provides voice, video, and texting. Subscriptions include a virtual receptionist so your ...

  6. Telephone exchange - Wikipedia

    en.wikipedia.org/wiki/Telephone_exchange

    Manual service is telephone service in which a human telephone operator routes calls as instructed by a subscriber with a telephone set that does not have a dial. Dial service is when an exchange routes calls by interpreting subscriber-dialed digits. A telephone switch is the switching equipment of an exchange.

  7. Interactive voice response - Wikipedia

    en.wikipedia.org/wiki/Interactive_voice_response

    IVR systems can be used standing alone to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. In combination with systems such an automated attendant and automatic call distributor (ACD), call routing can be optimized for a better caller experience ...

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