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In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...
It offers AI-powered tools, unlimited calling, video conferencing, and a multilevel auto attendant. Vonage: Launched in 2001, Vonage is a unified communications platform with unlimited calls and ...
Line2 is a Virtual PBX phone service that allows companies to develop and maintain multiple internal phone lines to handle multiple external calls. Line2 uses cloud computing to allow one phone call to go to shared receivers, such as cell phones or fax machines, depending on which is more appropriate. Line2 allows for such transfers without any ...
In combination with systems such an automated attendant and automatic call distributor (ACD), call routing can be optimized for a better caller experience and workforce efficiency. IVR systems are often combined with automated attendant functionality. The term voice response unit (VRU) is sometimes used as well. [2]
The most commonly used telephone sets for the 1A2 systems were modifications of the Bell System standard 500-series telephones for rotary dial systems, and the 2500-series Touch-Tone desk sets. For key system operation these sets were equipped with a set of push-buttons ( keys ) and additional internal contact springs to control the additional ...
The systems marketed in North America as the 1A, 1A1, 1A2 Key System, and the 6A, are typical examples and were sold for many decades. The Western Electric 1A family of key telephone units (KTUs) was introduced in the late 1930s and remained in use until the 1950s. 1A equipment was primitive and required at least two KTUs per line; one for line ...
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Here's a list of scammer phone numbers and area codes to avoid answering if you don't know exactly who's calling. ... Here are examples of three of the most common scams out there today and how to ...
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