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2. Automated attendant - Wikipedia

   en.wikipedia.org/wiki/Automated_attendant

   In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...

3. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

4. Auto dialer - Wikipedia

   en.wikipedia.org/wiki/Auto_dialer

   In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.

5. Strowger switch - Wikipedia

   en.wikipedia.org/wiki/Strowger_switch

   The Strowger switch is the first commercially successful electromechanical stepping switch telephone exchange system. It was developed by the Strowger Automatic Telephone Exchange Company founded in 1891 by Almon Brown Strowger. Because of its operational characteristics, it is also known as a step-by-step (SXS) switch.

6. Telephone exchange - Wikipedia

   en.wikipedia.org/wiki/Telephone_exchange

   Telephone switches are a small component of a large network. A major part, in terms of expense, maintenance, and logistics of the telephone system is outside plant, which is the wiring outside the central office. While many subscribers were served with party-lines in the middle of the 20th century, it was the goal that each subscriber telephone ...

7. The Benefits of VoIP Phone Systems - AOL

   www.aol.com/benefits-voip-phone-systems...

   Over 30% of U.S. companies use Voice over Internet Protocol (VoIP) phone systems. Many switch from conventional services to realize the benefits of VoIP, including lower costs, operational ...