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AOL has created a process where members can verify account ownership through photo ID. This process has been created to keep account recovery as seamless as possible while maintaining account and personal security at all times.
If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access.
We never ask for personal info, such as credit card numbers or passwords, in emails. However, from time to time, we'll ask you to update your recovery info after signing in. You'll also get a notification titled “Your AOL account information has changed” if any info in your account settings are updated.
A "Notice of Dispute" is a form on which you provide your contact information, your user ID, the facts regarding your Dispute, and the relief you are requesting from us. You can get a Notice of Dispute form by clicking here. We will respond to a Notice of Dispute in writing within 60 days after we receive it.
AOL Mail gives you the personalized mail experience you've always wanted. Learn how to update your settings to make AOL Mail look and feel exactly how you need it. Netscape Internet Service (ISP) · Jan 30, 2024
Learn where you can find information about AOL's policies and Terms of Service.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Update your browser autofill settings - If your browser remembers passwords, you may need to update your autofill settings after changing your password. Try another web browser - If you can access your account in another browser, the problem isn't with your account; you'll need to fix the issue in your preferred browser.