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The 2015 ACSI survey placed Comcast at or close to the bottom of primary company rankings in TV, Internet, and phone service. [ 11 ] The 2016 ACSI survey placed Comcast in the bottom half (11th out of 14) of Internet Service Providers and 8th out of 13 on subscription television service. [ 12 ]
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The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [240] Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001.
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [76] In 2009, after completing transition from their old service, Comcast had 7.6 million voice customers. [77] As of the end of 2013, Comcast Digital Voice had reached 10.7 million subscribers. [78]
Comcast Corp. v. FCC, 600 F.3d 642 (D.C. Cir., 2010), is a case at the United States Court of Appeals for the District of Columbia holding that the Federal Communications Commission (FCC) does not have ancillary jurisdiction over the content delivery choices of Internet service providers, under the language of the Communications Act of 1934. [1]
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On August 1, 2008, the FCC formally voted 3-to-2 to uphold a complaint against Comcast, the largest cable company in the US, ruling that it had illegally inhibited users of its high-speed Internet service from using file-sharing software. The FCC imposed no fine, but required Comcast to end such blocking in 2008.