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  2. Job Descriptions Decoded: Sales/Customer Service Position - AOL

    www.aol.com/news/2014-05-14-job-descriptions...

    While it includes "customer service" in the title, the fact that the job leads with a need to accomplish daily, weekly and monthly close rates makes it clear that sales is a primary focus.

  3. As tax season starts, U.S. Treasury emphasizes IRS customer ...

    www.aol.com/finance/tax-season-starts-u-treasury...

    WASHINGTON, Jan 23 (Reuters) - The U.S. Internal Revenue Service kicks off the 2023 income tax filing season on Monday armed with 5,000 new customer service representatives to slash call waiting ...

  4. IRS insider reportedly calls out agency's use of ancient tech ...

    www.aol.com/finance/irs-insider-reportedly-calls...

    IRS insider reportedly calls out agency's use of ancient tech and lousy customer service — but these issues have been known about for years Lou Carlozo September 4, 2024 at 7:15 AM

  5. Annual Filing Season Program - Wikipedia

    en.wikipedia.org/wiki/Annual_Filing_Season_Program

    The 18 hours of CE must include: [7] [1] 6 hour Annual Federal Tax Refresher (AFTR) course; 10 hours of federal tax law topics; 2 hours of ethics; Because the program had not been introduced until mid 2014, the number of CE hours required for Filing Season 2015 was prorated to 11 hours. The amended requirements for Filing Season 2015 were: [1] [8]

  6. Customer service representative - Wikipedia

    en.wikipedia.org/.../Customer_service_representative

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  7. Yellen says Republicans' IRS funding cut would hurt customer ...

    www.aol.com/news/yellen-says-republicans-irs...

    The IRS says it has opened or reopened 50 taxpayer assistance centers with the new IRS funding and will increase opening times for these centers by 8,500 hours in 2024. (Reporting by David Lawder ...

  8. Contact AOL customer support

    help.aol.com/articles/account-management...

    Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.

  9. Office of Professional Responsibility (IRS) - Wikipedia

    en.wikipedia.org/wiki/Office_of_Professional...

    The Office of Professional Responsibility (OPR) at the U.S. Internal Revenue Service (IRS) is responsible for all matters related to "tax practitioner" misconduct, discipline and practice before the IRS under 31 CFR Subtitle A, Part 10 (Circular 230, Regulations Governing Practice before the Internal Revenue Service).